Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-01-14
Richmond, Henrico County, Virginia, 23214, USA
Listing for:
GovCIO
Full Time, Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A leading technology provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians in a fully remote environment. This role focuses on operational oversight, ensuring service levels meet federal requirements, and driving continuous improvement across incident and problem management practices. The ideal candidate will have extensive IT service experience and strong leadership skills. They will manage remote teams, uphold compliance, and engage with customer representatives to enhance service delivery.
Competitive compensation is offered in this full-time position.
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