Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-01-14
Trenton, Mercer County, New Jersey, 08628, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Consultant, IT Support
Job Description & How to Apply Below
A leading IT services provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support in a fully remote environment. This role demands expertise in ITIL practices, operational oversight, and strong leadership skills. Responsibilities include managing SLAs, overseeing incident management, and ensuring continuous improvement initiatives. The successful candidate will have at least 8-12 years of IT experience and proven ability to manage remote teams effectively.
A Bachelor's degree and ITIL certification are mandatory.
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