Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-01-14
Madison, Dane County, Wisconsin, 53774, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A leading government IT services provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support. This remote role requires strong leadership and operational oversight to ensure compliance with federal service levels. Candidates should possess a bachelor's degree, 8-12 years of relevant experience, and ITIL certification. The job includes monitoring team productivity and managing incident compliance.
Attractive employee perks are offered, including flexible work environments and training assistance.
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