Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listed on 2026-01-14
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, IT Consultant
Job Description & How to Apply Below
A government IT services company is seeking a Helpdesk Manager to lead a team of Service Desk Technicians in a fully remote role. The ideal candidate will have 8-12 years of experience, strong leadership skills, and a solid understanding of ITIL practices. Responsibilities include managing team performance, ensuring compliance with service levels, and implementing continuous improvement initiatives. Candidates must possess ITIL certification and experience in incident and problem management.
This position offers a competitive salary of $120,000 annually.
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