Solution Expert

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360

Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third‑party tools), redesign platform architecture, run solution audits, and provide high‑level recommendations to maximize business impact and long‑term value.

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing

• Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously
• Start to answer questions coming from your portfolio of clients
• Support the Customer Success partner on functional and technical questions
• Successfully implement integration (SSO, third‑party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

• Be able to pitch the value of the 360
  
  Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from an expertise standpoint
• Deliver Professional Services to our existing customers base

• Onboard another Solution Expert
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

• 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution‑oriented, client‑first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Fluent French (US/UK) and B2 level or equivalent English

• Compensation
  :
  Package includes base salary, a variable component and equity 📈 Benefits/Perks:
  Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance
  :
  Flexible hours, full remote work possible anywhere in France 🏠
• Diversity, Equity, and Inclusion
  :
  We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility
  :
  Review our CSR Charter: 🌎🌏🌍
• Culture
  : A framework that will help you make an impact - envision what's it like to join 360
  
  Learning through our onboarding journey: & Convexity Culture: 🚀

360

Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top‑down training. 360

Learning is the easiest way to onboard and upskill employees,…