Associate Linux Support Engineer

Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.

We are hiring an Associate Linux Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open‑source products.

• Provide technical support for employees from a remote home office via telephone, email and web.
• Own new cases, qualifying problems, diagnosing root cause and delivering full resolution while meeting SLA commitments.
• Act as an internal customer advocate, keeping customers updated in a timely manner.
• Contribute new knowledge‑base articles and maintain existing articles.
• Draft and distribute technical notices for internal and external communication.
• Prioritise work to accomplish the most important and urgent tasks first.
• Continuously learn as products and services grow and evolve.
• Understand the Ubuntu development process to set realistic customer expectations.
• Maintain regular communication and information exchange with the rest of the team locally and remotely.
• Identify and suggest opportunities to provide a better service.
• Participate in a regular weekend working rotation.

• Exceptional academic track record from high school and university.
• Undergraduate degree in a technical subject, or compelling narrative about an alternative path (preferable majors: Computer Science, MIS, Electrical Engineering, etc.).
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
• Track record of going above‑and‑beyond expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine‑tuning by editing configuration files).
• Knowledge or basic hands‑on experience on 2 or more of:
  • Linux server administration
  • Programming fundamentals in any language (bash, Perl, Ruby, JavaScript, C or C++, Go)
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
  • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer‑facing job.
• Strong written and verbal English communication skills.
• Appreciative of diversity, polite and effective in a multi‑cultural, multi‑national organisation.
• Result‑oriented, with a personal drive to meet commitments.
• Ability to travel internationally twice a year, for company events up to two weeks long.
• Background check will be performed for this role.

• Experience supporting virtualised environments (KVM, Virtual Box, VMWare).
• Experience with other open‑source desktop technologies.
• Active contribution to open‑source projects, forum, code.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publishing company of Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.

Most colleagues at Canonical have worked from home since its inception in 2004.

Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.