UX Lead Consultant​/Team Lead

Founded in 2017, Creative CX is a specialist Experimentation Consultancy.

We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth.

And we help them establish and scale research and experimentation programmes so that every team can experiment everywhere.

We’re lucky to work with fantastic clients such as easy

Jet, AJBell, Hastings Direct, Heathrow, Primark, Premier Inn, All Clear, M&S, and YOOX Net-A-Porter Group. Helping them innovate and continuously improve through research, analysis, UX Design and Experimentation, and helping them mature and scale their own capabilities.

We’ve already built a strong reputation for high-quality UX Research and Analysis to uncover the biggest opportunities for our clients’ businesses, with a strong UX team of consultants delivering this work. The team also works collaboratively to solve the problems they uncover through evidence-led UX Design and Experimentation.

However, Andy, our current Lead, who heads up the team, who has done an exceptional job these past 5 years, is emigrating to the other side of the world!

So, we’re looking for a replacement Lead UX Consultant to lead the UX team, with 8+ years of practical experience in fast-paced digital environments, preferably with consultancy/agency experience.

It’s important that this person is highly skilled in all UX Research methodologies, plus a strong knowledge of Quant research too, and have leadership and management experience. It will also be useful if they have a good grounding in UX Design.

You’ll work very closely with our Strategy, Development, QA teams and also our management and leadership teams.

This is a hybrid role based in our Central London office with flexibility to work from home for 3-4 days per week.

• Lead and line-manage the UX Team
• Ensure that we deliver the highest quality work for our clients using our existing methodologies, frameworks and processes, with the objective of driving maximum impact for our clients’ businesses and their customers.
• Over time, bring your experience, expertise and ideas to enhance our ways of working, so we can continually improve everything we do.
• Work closely with the Strategy and Development Leads on internal projects and initiatives such as new systems, insights libraries, tooling etc.
• Continue to improve how UX empowers experimentation.
• Lead on key projects for our clients, as this is also a hands-on UX role.
• Work with the sales team on proposals and pitches to prospects.
• Run workshops for our clients and internally.
• Provide training and consultancy to our clients to help them improve their own internal capabilities, their set-up and operating model.
• Continue to explore and progress how we integrate AI/LLM’s and Agents into our workflows to improve the quality and efficiency of our work.

• Excellent in front of clients and working closely with client teams.
• Passionate about uncovering customer problems and opportunities through research
• A trusted expert in the field who instils confidence in the team and clients
• A problem finder, solver and fast learner.
• Able to manage multiple projects simultaneously.
• Consultative and strategic in nature.
• Never satisfied with the status quo – always looking to improve and innovate. We’re an experimentation consultancy at heart so trial and error is in our DNA.
• Proactive in your approach to clients and workload.
• Positive in your attitude to challenges and change.
• Able to connect with our values: mutual respect, collaboration, passion for innovation.

• Exemplary communication and client skills.
• Clear examples of how your work has impacted the businesses you’ve worked for and their customers
• A knowledge and a passion for UX, Research, Experimentation, Optimisation, Product and Digital Innovation.

• Strong UX Design & Prototyping capabilities
• Strong proficiency in using behavioural analytics tools and platforms.
• Experience with building Design Systems
• Experience setting up insights libraries for enterprise companies
• Public speaking at events and other thought leadership activities
• Strong proficiency in Product Experimentation