Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-01-14
Jackson, Hinds County, Mississippi, 39200, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A government IT services provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support for federal clients. This fully remote role emphasizes leadership, adherence to ITIL best practices, and ensuring compliance with service levels. The manager will focus on continuous improvement in Incident, Problem, and Knowledge Management. Ideal candidates should have substantial experience in IT Service Desk management and ITIL practices.
Competitive salary offered at $120,000 annually.
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