Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-01-14
Augusta, Kennebec County, Maine, 04338, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
A government IT service provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians in a fully remote environment. This position requires a strong focus on ITIL best practices and operational excellence. The Manager will oversee scheduling, staff productivity, incident and problem management, ensuring compliance with service levels and continuous improvement initiatives. Ideal candidates will possess a Bachelor's degree and extensive experience in IT service roles, including leadership.
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