Senior User Researcher

Senior User Researcher
UCD / GDS / SC Clearance
£500 per day, Outside IR35
Initially until the end of March

We're supporting a well-known UK Consultancy, in building a UCD team to deliver a high profile Discovery project for a Government customer.

We're looking for a Senior User Researcher to join the team.

You must hold Active SC Clearance!

Essentials

Experience:

● Experience working with policy and operational teams in central gov dept's

● Experience working with GDS and / or to GDS design principles and delivery lifecycle (Discovery, alpha, beta)

● Experience working with senior stakeholders in central gov dept's

● Experience working with gov. uk to re-design services, how policy content is structured and surfaced, and information architecture

● Is comfortable working with policy teams

● Is comfortable working in ambiguous spaces and leading discussions/work

● Knowledge of utilising AI applications to enable users

● Knowledge or experience working in business support.

Scope:

● The User Researcher will work across the multidisciplinary teams to understand business problems, define user and stakeholder needs, and translate them into clear, actionable requirements.

● They support service design and delivery by analysing processes, identifying improvements, and ensuring alignment with organisational goals. Collaborating closely with delivery managers, product owners, and technical teams, they help shape effective, user-centred digital services.

Please apply by submitting your latest CV for immediate review by our talent team.

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