Technical Support Professional

The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.

• Respond to service requests within the designated service-level agreement.
• Collaborate with engineers and developers to develop creative solutions for customers, including product fixes.
• Share knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product.
• Work to exceed customer expectations by providing outstanding customer service and ensuring that regular updates are provided to ensure the customer is satisfied with the support received.
• Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs.

• Bachelor's Degree

• Master's Degree

• Hands‑on experience working as a support, sustaining or development engineer or directly related experience.
• Linux storage system administration experience, including system installation, configuration and maintenance.
• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
• Must be able to work and collaborate in a team setting and look to share knowledge with peers.
• Hands‑on experience working with Ceph/Openshift/Kubernetes technologies.

• Hands‑on experience working as a support, sustaining or development engineer or directly related experience.
• Hands‑on working with Ceph/Openshift/Kubernetes technologies.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long‑term disability coverage, and opportunities for performance based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
• Training and educational resources on our personalized, AI‑driven learning platform where IBMers can grow skills and obtain industry‑recognized certifications to achieve their career goals.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.