Client Support Analyst; UTemp

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A job description is available upon request

Date Posted: 01/08/2026
Req : 46565
Faculty/Division: Faculty of Pharmacy
Department: Faculty of Pharmacy
Campus: St. George (Downtown Toronto)
Existing Vacancy: Yes

UTemp is hiring!

UTemp is the University of Toronto’s short-term staffing service. We pride ourselves on the high number of UTemp employees who are able to make the transition from short-term casual employment to appointed positions within the University of Toronto.

The UTemp team handles each project with a unique hands‑on approach to ensure we find the best candidate for the job. We strive to create long‑lasting and successful relationships by finding individuals with strong professional office skills and work ethic.

• Responding to end‑user service requests
• Probing for information from end‑users to identify problems and establish needs
• Analyzing service delivery and/or internal processes and recommending improvements
• Liaising with technical specialists to resolve end‑user issues
• Planning and implementing components of IT related projects
• Installing and configuring endpoint devices with applied security measures
• Conducting needs assessments to determine end‑user technical requirements
• Providing consultative advice on IT issues
• Providing audio‑visual (AV) room support, including setup, troubleshooting, and maintenance of AV equipment.
• After‑hours on‑call support may be required.
• Please note that remote work may be required on some Saturdays.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an acceptable combination of education and equivalent experience.
• Minimum of five years of relevant experience, including frontline user support; hardware and software troubleshooting; and support for audio‑visual equipment.
• Required experience with Intune computer management and deployment.
• Strong troubleshooting and analytical skills, with experience supporting a wide range of applications, including (but not limited to) email applications, Microsoft Office Suite, Windows 10/11, Windows Server 2019/2022, Linux and macOS, with a demonstrated ability to expand existing skill sets.
• Experience guiding stakeholders through access management in Microsoft 365, including SharePoint and Teams.
• Demonstrated experience installing, configuring, imaging, troubleshooting, and repairing Windows and macOS desktop computers and printers.
• Required experience using Active Directory tools for identity and access management.
• Familiarity with Palo Alto firewalls, Aruba switches, and network certificates. CCNA or CCNP certification is preferred.
• Knowledge of SQL databases is preferred.
• Ability to work effectively with all levels of academic and administrative staff, with the demonstrated ability to teach individuals and groups with varying levels of technical knowledge.
• Excellent verbal and written communication skills, with the ability to explain complex technical solutions to non‑technical audiences.
• Please note that the start date and end date may be subject to change.

February 2, 2026

April 30, 2026

01/15/2026,11:59PM ET

USW Local 1998 (Casual)

Budget - Casual

Monday to Friday; 8:45 AM - 5:00 PM

$36.46/hour

Information Technology (IT)

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or…