Sr Epic Analyst, Op-Time​/Anesthesia​/Periop; Remote

Position: Sr Epic Analyst, Op-Time/Anesthesia/Periop (Remote)
Purpose of Position
The Sr. Epic Analyst functions across all Cape Cod Healthcare affiliates as an information systems consultant to senior management, department managers, supervisors, clinicians, providers, and staff as they plan, implement, and maintain Information Systems and provide Information Services.

Description

• Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization's culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

• Functions as an information systems management consultant to senior management, department management, and use stakeholders developing and demonstrating more advanced skills with small to medium complexity departmental and interdisciplinary operational workflow analysis and systems design.

• Demonstrates advanced Epic system build capabilities and can consistently complete multiple concurrent assigned build tasks in an independent manner. Provides basic system build support and guidance to Epic System Analyst staff as needed.

• Demonstrates an advanced understanding of the Epic testing process, including complex script development, execution, error identification and correction, and completion processes in an independent manner, providing developmental and enhancements to the testing process as needed.

• Understands and routinely complies with established Departmental and Epic change control process and procedures. Provides review and input into group / team change control matters .

• Demonstrates an advanced understanding of Epic system maintenance requirements and proactively completes assigned system maintenance tasks including issue alert responses in a timely and accurate manner, escalating related issues and providing support and guidance for Epic System Analysts as needed

• Demonstrates intermediate to advancing documentation capabilities, including completeness, maintenance and updating, and responsibility for assigned system documentation responsibilities for a group / team.

• Understands and routinely complies with established Departmental and Epic ITSM/ITIL service and support processes including but not limited to issue, problem, asset, and time accounting management process and procedures. Provides proactive input into service and support process improvement.

• Demonstrates intermediate to advanced levels of system trouble-shooting and diagnostic capabilities for assigned areas of support and is able to demonstrate a basic understanding of related technology and application related components of more complex, interdisciplinary trouble shooting and diagnostic issues.

• Completes individually assigned work which is complex in nature in a timely, efficient, and effective manner for primary areas of responsibility. Demonstrates intermediate to advanced skills for complex and interdisciplinary group / team work and understand enterprise system workflows and system considerations and requirements.

• Works collaboratively with group / team members and with other technical or functional areas of the department.

• Provides proactive support for group / team member System Analysts.

• Demonstrates a proactive and effective business relationship with operational stakeholders and super-users, based on an intermediate level of understanding of operational workflows and system requirements and meeting their support requirements.

• Provides input and subject matter expertise into project related planning and implementation work. Demonstrates the ability to effectively and efficiently coordinate assigned scopes of work within a bigger project as assigned.

• Monitors and evaluates issues and request queues as assigned.

• Fulfills On-Call responsibilities as assigned .

• Performs and completes other duties as assigned.

• Effective verbal and written communication with peers, departmental staff, and operational stakeholders and super users

• Intermediate to advanced combination of technical, analytical, and customer service skills

• Intermediate to advanced business and systems analyst skills in workflow…