Technical Project Manager

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Liberty Mutual Insurance provided pay range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$/yr - $/yr

Description

We deliver our customers peace of mind every day by helping them protect what they value most. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption redefining how people experience insurance. At Liberty, you will thrive in a hybrid setting that fosters in‑person collaboration, innovation, and growth, while still enjoying the flexibility of remote work for focused tasks.

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Plano, TX and Boston, MA.

Job Introduction

Join a team that is driving the growth of US Retail Markets (USRM)! The Claims Experience Technology team is at the forefront of making our Claims capabilities as accurate, efficient and timely as possible. We leverage Artificial Intelligence, advanced data analytics, and cloud‑native architecture to build best‑in‑class experiences.

About The Job

We are looking to add a Technology Project Manager to our team. In this role, you will drive complex, cross‑team initiatives in our Claims Technology portfolio, orchestrate delivery across multiple products and teams, and work closely with Engineering Managers, Solution Architects, Product Owners, Data/ML partners, and vendor platforms. A solid foundation in technology delivery fundamentals and Agile methodologies is critical. Being a collaborative team player and continuous learner is essential.

Project

Management & Delivery Coordination

• Drive domain‑level initiative plans & manage projects, actively managing risks through proactive identification and mitigation.
• Continuously improve practices and frameworks that optimize the SDLC across the Claims Experience domain.
• Establish and track technical KPIs that drive continuous improvement & efficiency within a domain & across projects.
• Support our continuous Agile maturity journey at tactical, domain, and strategic levels.

Cross‑Team & Domain Coordination

• Own and coordinate dependencies across software products within the Claims domain for aligned projects, maintaining transparency via dependency boards, integrated plans, and periodic status reporting.
• Foster team, relationship, and network building to sustain and grow technology delivery capabilities across the domain.
• Maintain work progress visibility, identify and resolve delivery issues, escalating support as needed.
• Serve as a key communication hub between teams, leadership, and stakeholders.

Problem Solving

• Drive complex problem‑solving across diverse teams and competing priorities.
• Provide clear and concise project status, risks, and decisions for visibility to stakeholders across Claims Operations, Product, Technology, and Compliance.
• Manage multiple priorities while maintaining strategic focus.

Stakeholder Management & Consensus Building

• Facilitate complex and difficult conversations objectively, applying conflict‑resolution skills as required to drive quick decision making and delivery progress.
• Build consensus across stakeholders with different perspectives and objectives.

Qualifications

• Bachelor’s degree in a relevant field (business, computer science, humanities, etc.)
• 6+ years of IT and program management experience working in an Agile team.
• Knowledge/training equivalent to at least one advanced certification from a reputable Lean/Agile organization preferred.
• Excellent communication, interpersonal, organizational and team‑building skills, and business judgement are required.
• In‑depth knowledge of business functions and extensive understanding of business operations, strategies and objectives.

About Us

At Liberty Mutual, we create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Benefits

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being.

Equal Opportunity Employer

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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