Systems Support Administrator

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Pearson Virtual Schools (PVS) is hiring a Systems Administrator in Baltimore, MD to support our nationwide School IT Services. Candidates should have practical experience in the support and administration of various IT services, be able to manage tasks in a highly technical environment, and possess professional customer service and independent troubleshooting skills. The role is 95% work-from-home, with occasional in-person visits to schools, customers, or Pearson offices as required.

• Company-provided: 2 primary laptops, up to 10 test devices/peripherals, 4 external monitors, additional hardware to support multiple primary computers and test devices
• Employee-provided (when working from home): headset (required), keyboard (required), mouse (required)

• Provide technical support and roll out solutions in planning, coordination, design, configuration, implementation, upgrade, and ongoing maintenance/monitoring of school staff and student technology and applications.
• Escalate and resolve school staff and student tech support issues using proven troubleshooting techniques.
• Assist with daily technical problems and other tasks for internal and external customers.
• Administer and troubleshoot Windows (workstation and server), Chrome
  
  OS, Chrome
  
  OS Flex, Apple iPads, and printers.
• Administer and troubleshoot all apps on Google Workspace, Microsoft 365, and Azure environments.
• Configure devices for staff and students to ensure access to required tools and resources.
• Build, deploy, maintain, and manage servers running domain controllers, file and print, web, Linux, SharePoint, and DNS/DHCP services.
• Gather, evaluate, and assess key application functions relative to customer needs.
• Mentor Service Desk teams supporting our customers.
• Act as primary escalation point for support desks, handling requests via ticketing systems, email, IM, or in person.
• Track and close open tickets across multiple ticketing systems.
• Prioritize, communicate, and complete tasks across diverse projects.
• Participate in conference calls and gather business requirements from stakeholders.
• Collaborate effectively on team projects and complete technical tasks on time without supervision.
• Create, document, and follow standard processes and procedures.
• Contribute to and maintain a knowledge base repository.
• Other duties as assigned.

• Microsoft Azure (365, Entra , Exchange, SharePoint, Virtual Machines)
• Microsoft Endpoint Manager (Intune and Autopilot)
• Microsoft On-Prem Active Directory (User & Computers, Group Policy, Sites and Services, Domains and Trusts)
• Windows Workstation and Server Administration (Win 10, 11, Server 2016, 2019, 2022)
• Microsoft SQL
• Google Cloud Directory Sync (GCDS)
• Google Workspace Plus for Education
• Google Voice
• Google Chrome Management
• Hardware and Software Configuration and Troubleshooting
• DNS, DHCP, SMTP, SFTP, and other services
• File and Print Services
• IIS Web Servers
• Multifunction Print Devices
• Powershell Scripting

• Bachelor’s degree in computer science or equivalent work experience.
• Minimum of 3 years of systems administration experience in a large enterprise environment.
• Availability for on-call, evenings, weekends, and 24x7 support during critical outages.
• Ability to understand, integrate, plan, prioritize, and organize work for dynamic environments.
• Excellent written and oral communication skills for diverse audiences.
• Independent work capabilities with minimal supervision.
• Adaptability to shifting priorities and handling multiple projects simultaneously.
• Strong attention to detail and ability to work in a fast‑paced environment.
• Customer‑focused mindset, high flexibility, team‑player track record.
• Remote work capability and broadband service at home.
• Secure, distraction‑free home environment.

Applications will be accepted through February 1, 2026. This window may be extended depending on business needs.

Compensation at Pearson is influenced by skill set, level of experience, and specific location. The minimum full‑time salary range is between $85,000 and $95,000. This…