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Bilingual Federal Help Desk Analyst; Part‑Time – Remote
Remote / Online - Candidates ideally in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-01-13
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for:
Tria Federal (Tria)
Part Time, Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading public health technology firm is seeking a bilingual Tier 1 Customer Support Analyst to provide high-quality support for federal healthcare inquiries. This part-time role requires excellent communication skills and customer service experience. Responsibilities include resolving support requests and helping manage inquiries using technical tools like Service Now. Candidates must be adaptable and able to thrive in a federal technology environment.
This position is available in a hybrid format, allowing work in Baltimore, MD or remotely.
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