Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-01-13
Lansing, Ingham County, Michigan, 48900, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
A leading IT services provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians in a 24/7 remote environment. You will ensure adherence to ITIL best practices, with responsibilities including managing escalations, monitoring service levels, and training new team members. A Bachelor's degree and extensive experience in IT service management are required, along with strong leadership skills.
If you're passionate about enhancing government IT, this is the role for you.
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