Software Support Engineer III

Employer Industry: Genetic Testing and Healthcare Technology

• Salary up to $114,000
• Comprehensive benefits package including Medical, Dental, Vision, Life, and 401(k)
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and collaborative work environment focused on client satisfaction
• Chance to make a positive impact in the healthcare industry through innovative technology

• Diagnose and resolve issues related to HL7 and JSON interface messages for orders, results, and scheduling
• Act as the first escalation point for client issues involving clinical workflow and risk assessment applications
• Collaborate on designing standard operating procedures for issue resolution within the support framework
• Communicate professionally and effectively with clients, ensuring timely and accurate resolutions
• Develop training and resource materials to enhance client proficiency with software products

• Bachelor’s degree (BA/BS) required
• 3–5 years of experience in a technical support role, preferably with healthcare-related software
• Strong technical background with software systems, including HL7 and APIs
• Exceptional customer service skills with a proven record of delivering high client satisfaction
• Strong written, verbal, and presentation skills; ability to explain technical concepts to non-technical audiences

• Familiarity with Salesforce, G-Suite, Atlassian tools, and Microsoft Excel
• Experience thriving in a fast-paced, high-growth environment with frequent change
• Excellent organizational and multitasking abilities with keen attention to detail
• Willingness to travel periodically based on business needs

#Genetic Testing #Healthcare Technology #Remote Work #Customer Support #Career Growth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."