Call Center Technician ; Remote
Remote / Online - Candidates ideally in
Decatur, DeKalb County, Georgia, 30089, USA
Listed on 2026-01-13
Decatur, DeKalb County, Georgia, 30089, USA
Listing for:
PerunHR
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Education and Experience »
- Plus would be experience working in Cable.
- People who have call center experience are best for this role, this is NOT an IT role or Network related.
Knowledge,
Skills and Abilities
»
- Excel
- Call Center experience
- Good email and verbal communication skills
WHAT YOU’LL DO:
- Technical Call Center, running a rebuild for the network.
- Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
- Use internal ticketing system.
- Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
- Ability to look at 4-5 tools and check what on and offline.
- Excel is needed for tracking and updating.
- Heavy email communication and chat.
Note:
Location:
Remote but may require onsite work in Atlanta - must be local and vaccinated
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