Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-01-13
Lincoln, Lancaster County, Nebraska, 68511, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
A government IT solutions provider seeks a Helpdesk Manager to lead a remote team of Service Desk Technicians, ensuring compliance with SLAs and internal KPIs. The ideal candidate will have 8-12 years of experience, including 3+ years in leadership within an IT Service Desk environment. The role requires a strong understanding of ITIL best practices and exceptional communication skills. Join a team that values transformation in government IT and offers comprehensive employee perks including flexible work environment and professional development opportunities.
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