Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Bismarck, Burleigh County, North Dakota, 58502, USA
Listed on 2026-01-13
Bismarck, Burleigh County, North Dakota, 58502, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
A leading government IT service provider seeks a Helpdesk Manager to lead a remote team of Service Desk Technicians for federal clients. This role ensures adherence to SLAs and ITIL best practices across Incident, Problem, and Knowledge Management. Requires a Bachelor's degree with 8-12 years of relevant experience, including 3 years in IT Service Desk and 2 years in a leadership role.
The position offers a remote work environment and a competitive salary of $120,000 annually.
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