Services Implementation Manager - Remote

Services Implementation Manager - Remote page is loaded## Services Implementation Manager - Remote locations:
IL, Chicago:
Home Office (North America) time type:
Full time posted on:
Posted 3 Days Agojob requisition :
R24760
** Join us at Jabra, a part of GN, where we take pride in initiating major technology shifts to provide innovative intelligent audio and video solutions that truly make the world look and sound better.
** We're seeking a
** Services Implementation Manager
** to execute the rollout of new post-sales service offerings across our Enterprise portfolio. This role combines
** project management
** with early-phase
** customer onboarding support**, ensuring that services like extended warranty, advanced care, and Jabra+ premium features are launched effectively and deliver immediate value. The ideal candidate thrives in cross-functional environments, is process-oriented, and brings a customer-centric mindset to scaling new service offerings.
** Key Aspects of the role:
** Service Rollout & Implementation
* Ensure the complete
** end-to-end implementation
** of new service offerings, ensuring internal alignment and operational readiness.
* Collaborate with Product, R&D, Operations, Support, and Sales to build and execute clear rollout plans.
* Create documentation, playbooks, and processes to support repeatable, scalable service delivery.
* Coordinate backend setup needs, including system configuration, entitlements, and support workflows.

Customer Onboarding (Initial Phase Support)
* Serve as the onboarding lead for select enterprise customers during early service deployments.
* Ensure accurate activation of licenses, configuration of Jabra+ features, and setup of support entitlements.
* Gather feedback during onboarding to improve service rollout processes and customer experience.

Project Management & Process Optimization
* Coordinate service rollout projects using structured project management practices.
* Monitor milestones, dependencies, and risks to guarantee effective execution.
* Continuously assess and improve delivery processes for efficiency and scalability.

Governance & Stakeholder Communication
* Provide status updates, documentation, and recommendations to senior leadership and cross-functional partners.
* Support smooth handoffs from implementation to support and customer success teams.
** What we think you'll need to thrive in the role
*** 5+ years of experience in
** service implementation, onboarding, delivery operations,
** similar* High level of
** Project management
** and organizational skills.
* Ability to work cross-functionally in a global, matrixed environment.
* Familiarity with service platforms (e.g., Salesforce, Service Now) and entitlement/license systems.
* Experience supporting enterprise-level customers.
** We believe that your personality is an important factor leading to success in the role
** There is a lot of stakeholder management in this role, and we expect you to collaborate naturally with others to create results. You thrive in an environment with a strong entrepreneurial spirit which requires that you are self-driven and can effortlessly create structure in your work and projects. You naturally take accountability for projects, and we expect that you are analytical and data driven.
** Pay Transparency Notice:
** Depending on your work location, the target annual salary for this position can range from $ to $ base with an additional sales incentive compensation plan. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays.
** We encourage you to apply
** Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills**.
** We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
** We are committed to an inclusive recruitment process
** Jabra…