Field Support Engineer

Benefits

• Salary up to $90,000 USD
• Opportunity for career advancement and growth within the organization
• Flexible work environment with remote work options
• Comprehensive benefits package, including medical, dental, vision, and 401K with company match
• Incentive bonus plans and generous paid time off packages
• Chance to contribute to the advancement of public safety technologies

• Integrate systems into complex customer operational environments and resolve technically complex problems
• Prepare and configure solutions for integration into customer systems
• Provide customer support and technical issue resolution via various communication methods
• Track and manage issues in a database, ensuring timely closure of concerns
• Collaborate with the Sales team to support pre‑sales system designs and provide on‑site user training

• High School diploma and an Associate's degree, or 1+ years of experience in Software, Networking, IT, Public Safety, or Wireless communications
• Experience with Windows OS/Applications configuration and troubleshooting
• Experience with IP Network troubleshooting
• Legal authorization to work in the U.S. indefinitely
• Availability to travel 50% of the time throughout North America

• Exposure to SQL Database, IP Radio Technologies, IP Telephony, and Virtualization
• Strong ownership, personal accountability, and interpersonal skills

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