Carrier Program Administrator

Join to apply for the Carrier Program Administrator role at Acrisure
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Reporting to the Sr. Administrative Manager, the carrier program administrator is an individual contributor who administers system access on all company websites, both for employees and clients on CSR
24. Responsibilities include setting up and terminating access, resetting passwords, assisting with access issues with carriers, and troubleshooting general questions to support user needs. The role also provides support to the Administration Lead as directed.

• Manage timely and appropriate access on all company websites, including but not limited to:
• Create carrier logins for new employees
• Remove terminated employees from carrier systems
• Work with the CSR
  24 lead to help maintain client logins
• Support customer needs, including both employees and client system access, with password resets, access issues with carriers, and troubleshooting basic questions
• Develop and continually support effective working relationships with employees and clients engaged with the applicable system(s)
• Provide updated agency information to carriers as requested/needed
• Work in conjunction with the Head of Client Solutions to complete carrier agency contracts and maintain the database as needed
• Maintain agency licensing information in conjunction with the Regulatory Affairs/Licensing department
• Provide overall carrier support and assistance through written and oral communications
• Provide support to both the Administration Lead and Head of Client Solutions as directed
• Provide training and support to new and existing employees with respect to all Administration functions
• Maintain a high level of confidentiality when working with proprietary and sensitive data

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

• Strong organizational and time management skills, with a demonstrated attention to detail
• Communicates and interacts positively, effectively, and professionally with all levels of management, employees, and clients, both verbally and in writing
• Ability to work in a fast‑paced environment and meet deadlines
• Strong problem‑solving ability to address issues or refer them to others for assistance
• Self‑motivated and able to work well independently
• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint, with experience collaborating efficiently in M365 (One Drive, MS Teams, SharePoint)

• Minimum 2 years office experience required
• At least six months insurance industry experience desired

• Moderate stress due to regular deadlines and daily challenges
• Keyboarding & use of mouse – 90% of the workday; majority of work in online platforms, usually seated in front of multiple monitors
• Occasionally lift up to 20 lbs.

• Temperature‑controlled, non‑smoking office; moderate noise level
• Majority of all work tasks are paperless, online, telecommunication & video calls (camera expected)
• Hybrid work from a home office may be allowed as directed by your manager and with appropriate workstation/data setup

Pay Details
The base compensation range for this position is $25,000 – $35,000. This range reflects Acrisure's good‑faith estimate at the time of posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location and internal equity.

At Acrisure, we’re building more than a business. We’re building a community where people can grow, thrive and make an impact. Our benefits support every dimension of your life – from your health and finances to your family and future.

We also offer a comprehensive suite of benefits and perks, including:

• Physical Wellness:
  Comprehensive medical, dental and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time
• Mental Wellness:
  Generous paid time off, holidays, Employee Assistance Program (EAP) and a complimentary Calm app subscription
• Financial Wellness:
  Immediate vesting in a 401(k) plan; HSA and FSA options; commuter benefits;…