ISP Technician

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The Level 1 Help Desk Technician provides first‑line support to end‑users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher‑level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management.
• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement.
• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions.
• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues.
• Apply strong problem‑solving skills and attention to detail, including multi‑tasking.
• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
• Meet or exceed performance metrics such as call handling time, quality assurance, and other metrics as assigned.
• Perform other duties as assigned.

Support, Desktop, Troubleshooting, Customer Service, Windows.

Entry Level.

Contract to Hire position based out of Cedar Rapids, IA. This is a fully remote position.

Pay range: $15.00–$15.50 per hour.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth contributions available.
• Life Insurance (Voluntary Life & AD&D for employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

This position is anticipated to close on Jan 23, 2026.

TEKsystems is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.