Senior IT Systems Analyst, MyChart

Overview

Ardent Health is a leading provider of healthcare in growing mid‑size urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

The Senior IT Systems Analyst is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily MyChart. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications. This is a fully remote position.

• Translate best practices in infection surveillance into application and workflow designs.
• Analyze application release notes and technical specs to identify impact and opportunities; plan and execute new functionality in upgrades.
• Evaluate current state processes and identify gaps to future state goals related to IT application utilization.
• Provide ongoing analysis, technical and functional support for systems throughout the organization.
• Independently manage assigned project tasks to remain on track with timelines; proactively communicate risks, delays and issues.
• Demonstrate ability to communicate information to internal and external customers in a clear and concise manner and deliver difficult/sensitive information tactfully.
• Represent application area in operational meetings at corporate, service line and facility levels.
• Mentor teammates in application design and support.
• Lead testing efforts and ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Participate in business continuity planning and assist with the development of disaster recovery measures.
• Participate in after‑hours support on‑call rotation.

• BA/BS degree or equivalent.
• 4 years of experience in applicable business area (clinical, operational or IT systems support).
• MyChart Certification required; additional Epic certifications are a bonus.
• Knowledge of ambulatory workflows and best practices.
• Proven ability to understand business issues and objectives and translate them into application solutions.
• Strong understanding of application technology and system design.
• Basic project management skills (lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Excellent oral and written communication skills.

• 3 years of experience working within Information Technology implementing and supporting applications.
• Experience working in a healthcare environment, clinical informatics or healthcare IT.
• Experience with regulatory reporting and regulatory requirements in applicable clinical area.

• Knowledge of ambulatory workflows and best practices.
• Proven ability to understand business issues and objectives and translate them into application solutions.
• Strong understanding of application technology and system design.
• Basic project management skills (lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Excellent oral and written communication skills.