Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-01-13
Hartford, Hartford County, Connecticut, 06112, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A leading technology company is hiring a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support for federal clients. This role ensures adherence to ITIL best practices and requires strong leadership. Responsibilities include managing service levels, mentoring staff, conducting root cause analyses, and supporting ITIL functions. A Bachelor's degree and extensive IT experience are required, along with certifications.
The position is fully remote with a salary of USD $120,000 annually.
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