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Fire Detection Technical Product Support Specialist; Remote
Remote / Online - Candidates ideally in
Westford, Middlesex County, Massachusetts, 01886, USA
Listed on 2026-01-13
Westford, Middlesex County, Massachusetts, 01886, USA
Listing for:
Johnson Controls
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Employer Industry
Fire Detection Systems
Why consider this job opportunity- Salary range up to $114,000
- Competitive benefits package included
- Opportunity for career advancement and professional development
- Flexible work environment with options for remote or on‑site work
- Collaborate with cross‑functional teams to enhance customer experience
- Engage in continuous training on product updates and industry trends
- Provide product support to customers and sales teams via phone, email, and chat
- Diagnose and resolve hardware, software, and network‑related issues
- Escalate complex problems to higher‑level support or engineering teams as needed
- Document issues, solutions, and customer interactions in the support system (Salesforce)
- Conduct site visits to new or existing installations when required
- Associate or Bachelor’s degree in electrical/electronics or relevant experience in the Fire Detection industry
- Minimum 5+ years of technical support or helpdesk experience in the Fire Detection industry
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking fundamentals
- Familiarity with ticketing systems (e.g., Salesforce, Jira)
- Excellent communication and problem‑solving skills
- Experience with cloud platforms (Azure, AWS, Google Cloud)
- Knowledge of cybersecurity basics and data protection practices
- Customer‑first mindset with patience and empathy
- Ability to explain technical concepts to non‑technical users
- Well‑versed in MS Office, Salesforce, and diagnostic tools
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