Software Engineering Manager II, Solutions- Servicing

Position: Software Engineering Manager II, Payment Solutions- Servicing
* Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven.
* Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally.
* Leads and mentors cross functional team members on building world class products that deliver customer delight and business value
* Designs solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams.
* Supports delivery teams to ensure process and technology standards are consistently followed to enable consistent delivery of value.
* Develops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed.
* Builds effective teams by ensuring you have the right people and setting clear expectations
* Monitors and evaluates team performance and continuously coach and mentor team members
* Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes.
* Is an active participant in on-call escalation and incident management
- This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.

- ** Customer Empathy:
** Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.

- ** One Team:
** A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
* Bachelor’s Degree or equivalent experience.
* Minimum of 5 years’ experience leading engineering teams.
* Proven experience in technical leadership, capable of providing mentorship, cross-functional project execution, setting and executing on technical vision and strategy
* Extensive experience implementing Agile and Dev Ops practices including but not limited to test driven, incremental releases, continuous integration, and deployment pipeline automation.
* Experience in microservices design strategies and implementation including migration planning, service granularity, interservice communication, traceability, orchestration, and failure isolation
* Experience with Cloud migrations and working in a mixed on-prem / cloud environment (container orchestration, security, serverless)
* Experience with loan servicing applications or systems.
* 4 years’ experience of leading initiatives in a Java ecosystem
* Track record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption
* Experience applying appropriate levels of transactional and race condition-resilient approaches, including database locking, distributed transactions (XA), SAGA pattern
* Ability to describe and design decoupled system transaction models that are resilient to upstream and downstream outages with appropriate recovery models
* Experience implementing and operationalizing rules engines
* Thought leader with deep technical expertise with the proven ability to influence and partner with business to innovate and drive outcomes
* Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
* Ability to solve problems at the source…