Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-01-13
Boise, Ada County, Idaho, 83708, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A government IT services company is seeking a Helpdesk Manager to lead a remote team of Service Desk Technicians providing Tier 1 support. The role involves managing operational oversight, ensuring adherence to ITIL best practices, and monitoring service levels. Candidates should have 8-12 years of experience, including at least 3 years in a leadership role. The position offers a competitive salary of USD $ per year and focuses on continuous improvement in service delivery.
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