Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Olympia, Thurston County, Washington, 98502, USA
Listed on 2026-01-13
Olympia, Thurston County, Washington, 98502, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
A government IT services provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians in providing Tier 1 support for federal clients. This fully remote role requires strong leadership, ITIL best practices implementation, and effective management of service levels. The ideal candidate should have 8-12 years of relevant experience, including 3 years in a leadership role, and possess an ITIL 4.0 certification.
Competitive salary with benefits provided.
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