Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-01-13
Atlanta, Fulton County, Georgia, 30383, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Consultant, IT Support
Job Description & How to Apply Below
A government IT services provider is seeking a Helpdesk Manager to lead a remote team of Service Desk Technicians. This fully remote role involves ensuring service levels are met, managing escalations, and implementing ITIL best practices for Incident, Problem, and Knowledge Management. The ideal candidate will have strong leadership skills, experience managing remote teams, and hold an ITIL 4.0 certification.
Competitive salary and benefits are offered for candidates ready to transform government IT.
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