Bilingual Computer Technical Support Analyst

Bilingual Computer Technical Support Analyst (A&R Solutions - Fredericton NB)

Job Description:
We are looking for a Bilingual Technical Support Analyst located in Fredericton, NB and servicing the surrounding areas. The bilingual technical support analyst will be responsible to provide IT assistance to end-users, troubleshoot technical issues, and ensure the smooth operation of systems. You will use tools like Auto Task to manage requests and escalate issues as needed.

Hours:
7 AM EST until 4 PM EST.

Salary: 45-55K based on experience

The role will be Hybrid: 90% remote work, with roughly one day a month or as needed dedicated to servicing the customers we have in the Fredericton area.

Main Responsibilities:

• Receive, log, and prioritize support requests.
• Troubleshoot hardware, software, and network issues remotely.
• Support users with Office 365 applications (Outlook, Teams, SharePoint).
• Manage Office 365 accounts, licenses, and permissions.
• Monitor Office 365 service status and resolve incidents.
• Participate in other IT projects as required.

Candidate Profile:

• 2 to 3 years of experience in technical support or helpdesk roles.
• Knowledge of Auto Task or other ticketing systems.
• Experience with remote management tools such as Datto
  
  RMM, Screen Connect, or Ninja
  
  RMM.
• Strong documentation skills, ideally with ITGlue or equivalent.
• Basic cybersecurity knowledge and experience with anti-malware tools.
• Bilingual in French and English, customer-service oriented, with strong communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Basic knowledge of Active Directory.

Preferred Certifications:

• CompTIA A+ or equivalent.
• Microsoft 365 certifications (e.g., MS-900).
• Working toward Office 365 certifications.

We thank all candidates for their interest; however, only the most qualified individuals will be contacted for a brief interview conducted in French.