Technical Support Representative - Bilingual

Vecima Networks is leading the global evolution to the multi-gigabit, content-rich networks of the future. Our talented people deliver future-ready software, services, and integrated platforms that power broadband and video streaming networks, monitor and manage transportation, and transform experiences in homes, businesses, and everywhere people connect.

We help our customers evolve their networks with cloud-based solutions that deliver ground-breaking speed, superior video quality, and exciting new services to their subscribers. There is power in connectivity – it enables people, businesses, and communities to grow and thrive. Learn more at

Vecima’s Telematics Division is fueled by the innovation, leadership and passion of today’s top talent. Our product is the most successful Internet of Things (IoT) application – GPS fleet tracking. We are taking our solution to the next level in tracking additional assets in the IoT world.

We are looking for an experienced bilingual Technical Support Representative, fluent in English and French to service our customer base in both Canada and the US. This role involves understanding and troubleshooting customer problems, collaborating with other internal teams, and resolving problems via issue ownership from end to end.

The ideal candidate is highly motivated and passionate and is looking for a challenge in a growing company. We value creativity and innovation, and willingness to step up to the plate. An ability to work in a team environment is critical. You must be a self-starter and be able to work independently with a "can-do" attitude. The position is based out of our Burnaby, BC office, remote work may be considered.

Hours of work will align with Eastern Standard time zone.

Salary range: $67,000 to $75,000 per year.

Applicants should possess the following experience:

Duties and Responsibilities to Include (but are not limited to):

Core Competencies:

Criminal Background Checks will be required upon accepting employment with Vecima Networks Inc.

At Vecima, everyone contributes and makes an impact. We foster an open, caring, and innovative work environment where creativity and communication thrive. We always strive to be our best and recognize achievements and wins that fuel individual and company growth. Together, we create the breakthroughs that lead the industry forward.

Vecima offers a competitive compensation and and strives to provide a challenging work environment that can foster skill development and personal career growth for all…