IT Desktop Support Advisor

Employer Industry: Information Technology Services

• Competitive benefits and pension package
• Opportunities for professional growth and skill enhancement
• Flexibility to work from home on Wednesdays and Fridays through the Flex Work (Hybrid Work Model)
• Work closely with top-level management and high-priority end users
• Engage in a fast-paced environment with diverse teams

• Provide senior-level IT support, working directly with enterprise business and IT groups
• Coordinate and govern the local managed service Desktop Team to ensure service delivery meets operational expectations
• Conduct in-depth troubleshooting of technical problems and facilitate knowledge transfer to support staff
• Participate in structured processes for continuous improvement and new support requests
• Provide backup support to the executive support team for high-level meetings and events

• Degree or Diploma in an IT or Telecommunications-related field
• Minimum of 4 years of progressive experience in an IT desktop support role within a large corporation
• Exceptional technical troubleshooting skills and experience with process improvement
• Recent experience supporting senior-level personnel in a corporate environment
• Strong interpersonal, verbal, and written communication skills

• Familiarity with emerging technologies related to end-user support
• Proven ability to explain technical concepts to non-technical stakeholders
• Experience managing multiple priorities and stakeholders in a corporate setting

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