Project Manager - Software Implementation - Software Vendor

Job title: Project Manager - Health care

Location: Leeds (up to 3 days working from home possible)

Salary: £40,000

Benefits:

• Private Healthcare
• Free Parking
• Employer Contributed Pension
• Income Protection
• Life Assurance
• Generous Bonus Scheme
• Holidays and Stat Hols
• Rural environment

Education: Ideally degree educated but commercial experience is first and foremost

Qualifications: Prince2

Industry: Software House – Public Sector

Role: To manage the implementation of a variety of projects such as care and education systems, self-service portals, mobile applications and roadmap releases. The projects will be delivered to multiple allocated customers concurrently and include day-to-day BAU management.

Responsibilities:

• Resolves and/or escalates issues in a timely fashion.
• Understand how to communicate difficult/sensitive information tactfully.
• Sets and manages customer expectations.
• Communicates effectively with customers to identify needs and evaluate alternative business solutions.
• Schedules migrations, synchronisations and installations work with the appropriate teams.
• Tracks and reviews progress of software releases and resolution of issues via widgets/Jira/Wiki.
• Review and update project milestones and negotiate changes where necessary.
• Prepare completion/milestone certificates and change control notices where appropriate.
• Prepare for Project Meetings and Reviews.
• Ensures project documents are complete, current, and stored appropriately.
• Tracks and reports time on a regular basis, i.e., via a time recording system.
• Use the JIRA systems to manage issues and forward to appropriate team for action.
• Works with Product, Development and Technical Teams to analyse and solve issues.
• Responsible for organising internal project meetings with the appropriate teams.
• Highlights failed deliverables to a Senior Project Manager or the Deployment Director.
• Suggests areas for improvement in internal processes along with possible solutions.
• To manage an allocation of LIVE customers.
• Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
• To assist with cover for other PMs during periods of absence.
• Effectively communicate relevant project information to a Senior Project Manager or the Deployment Director.

Person Specification / Skills:

• Understands how to communicate difficult/sensitive information tactfully.
• Excellent communication skills - to have the ability to communicate at all levels using a variety of methods.
• Excellent IT skills.
• Some experience of software implementation is desirable but not essential.
• Previous experience of using Microsoft Project or a willingness to learn how to use it.
• Ability to work unsupervised.
• To be a quick learner.
• Good organisational skills.
• To have the ability to work to tight deadlines in a pressurised environment.
• An awareness of Prince 2 principles and methodology.
• Tolerance and patience.
• Ability to negotiate.
• Ability to analyse and solve issues.
• Will be required to travel to customer sites and stay overnight on an occasional basis.
• Full UK Driving Licence required.

This is a customer-facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone.

Recommendations: If you recommend the opportunity to a friend or colleague then Interface will make a £350 referral fee payment (if we place the individual into the role). All you have to do is forward this email onto a colleague/friend; they then simply need to mention your name in their email response to Interface.