Legal Tech Pre-Sales​/Customer Solutions Consultant - Global SaaS. Remote

Pre-Sales Customer Solutions Engineer – Global Legal Tech SaaS (Remote)

Join us as a Pre‑Sales Customer Solutions Engineer  this role you will bring your technical expertise to every conversation, demo, and solution, helping customers unlock the full power of legal tech.

At Actionstep, a fast‑growing global SaaS company reshaping how midsize law firms run their businesses, we need a dynamic pre‑sales professional who thrives at the intersection of technology and customer success.

• Role:
  Pre‑Sales Customer Solutions Engineer
• Location:
  
  Hybrid – London (King’s Cross) with travel to client sites as required
• Compensation:
  Competitive salary, bonus potential, and great benefits & perks
• Company: A comprehensive legal business management platform for midsize law firms

The Sales Team at Actionstep drives strong customer and partner relationships and creates powerful first impressions that reflect our product’s value.

• Dive deep into customer challenges, translating complex ideas into clear, compelling solutions
• Partner closely with Sales to create unforgettable demos, build confidence, and drive meaningful adoption
• Showcase the full potential of Actionstep through problem‑solving, technical expertise, and communication skills

• Excellent communicator with customers and internal teams, confident at saying no when necessary
• Strong relationship builder – personable, empathetic, and able to understand customer needs
• Curious and eager to learn; stays current with technology and industry trends
• Proactive problem solver with technical confidence and quick learning ability

• Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience
• Proven experience in sales engineering or technical pre‑sales within tech
• Strong communication and presentation skills; able to explain complex concepts to all audiences
• Strategic thinker with strong problem‑solving abilities
• Willingness to travel for on‑site customer work
• Comfortable using Office 365

• Experience with
• Knowledge or exposure to the legal industry

• Independent and team‑oriented workstyle
• Strong multitasking, workload management, and time‑management practices
• Excellent communication and interpersonal skills

• Flexible working and unlimited leave
• Competitive salary and bonus possibilities
• Pension contributions
• Private medical, dental, and life insurance
• Socials, lunches, and team‑building events
• Outstanding office in King’s Cross with free barista‑made espresso drinks and free beer on tap

If you’re ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you.

Apply now and help us build the future of legal practice management.