Senior Infrastructure Analyst - Legal

Senior Infrastructure Analyst – Legal Sector

Leeds City Centre but mostly home based, Leeds, United Kingdom

MCSA / MCITP / MCTS or any other vendor related

Azure - tuning, maintenance and improvement.

Length of service holidays (1 day per year up to 5 years)

Life assurance (4x annual salary). Company sickness pay. Income protection. Private medical insurance

West Yorkshire

Department /

Location:

Work from home, with expectation to be in office circa 1 day per week (moving forward)

Reports to: Head of IT

Hours of Work: 35 hours a week (between the hours of ) – 1 hour for lunch (some flexibility may be required according to workloads).

The ongoing success and growth of our company is built on having effective, reliable and well-managed IT infrastructure to support its mission-critical business systems.

As part of the IT Infrastructure team, you will be responsible for all aspects of our IT infrastructure as well as offering expert technical guidance and support to your colleagues in the IT Services team.

In addition, you will also undertake various project related tasks to ensure timely delivery of our technical projects.

You will be working within a team of 2 Infrastructure Analysts and will collaborate with other teams both within the company and wider group. Flexibility with working hours is essential, with overtime as and when necessary, and being part of the on-call rota to provide out-of-hours support

• Administer, manage, and maintain core IT infrastructure systems and services hosted both on-premise and in Microsoft Azure
• Our infrastructure includes: high-availability Microsoft SQL server, Entra  Active Directory, Office 365, Microsoft InTune, local and wide area networks including Fortigate firewall and VPN solutions, physical and Azure desktop and server estate, Veeam backup, IP telephony.
• Investigate relevant new technologies
• Document existing and new IT infrastructure and associated processes
• Liaise and work alongside third-party service providers, vendors and group entities
• Define and implement appropriate test plans, disaster recovery and penetration tests etc
• Performance and cost optimisation and capacity planning
• Proactively find resolutions to known issues and improve “first time fix” levels
• Management of security solutions, including firewalls, endpoint protection, mail filtering, intrusion detection
• Maintain security by monitoring our systems for potential vulnerabilities, identifying risks, and taking action to mitigate them
• Support the Root Cause Analysis process for significant issues
• Provide first point of contact for all IT Infrastructure related escalation

Highly motivated, proactive, with a “can do” attitude

Service focused, having the ability to understand the requirements of customers, clients, and internal colleagues

Logical and analytical approach to problem solving

Can switch focus quickly, and juggle priorities as and when the need arises

Unfazed by obstacles and issues; remains focused to deliver whilst under pressure and despite setbacks

Good communication skills, both written and verbal, and able to communicate with both technical and non-technical audiences at all levels

Keeps abreast of developing and emerging technologies

A proven track record in the administration of a corporate IT environment including server, network, and cloud environments

In depth knowledge of Microsoft Windows Server operating system roles and applications including Active Directory, Group Policy, File and Print services, IIS, WSUS and SQL Server and related security

Experience of Tenant level administration of 365 solutions and services

Knowledge and understanding of LAN, WAN, and VPN connectivity, including firewalls

Experience of Microsoft Azure configuration, optimisation and security

Broad understanding of Microsoft desktop operating systems and Microsoft Office applications

Experience deploying and managing client software and policies using Microsoft In Tune

Working towards or holding of a Microsoft certification for Windows Server operating systems (MCSA, MCITP, MCTS) or other vendor related…