ICT Primary Care Remote Support Officer

ICT Primary Care Remote Support Officer

Join Tameside and Glossop Integrated Care NHS Foundation Trust as an ICT Remote Support Officer, responsible for ensuring timely and efficient resolution of all incident and service requests within the Integrated Care Organisation. You will provide first‑line and remote support to users across the hospital and community.

• Logging, monitoring and escalating incidents & service requests through to resolution using ITIL best practice.
• Maintaining incident and service request records, diagnosing ICT issues for all organisational systems.
• Resolving basic incidents and service requests at first point of contact.
• Escalating to second‑ and third‑line support as required.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a population of 250,000 people across Tameside & Glossop, providing a range of services both within the hospital and across the community for adults and children.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. We particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

• Flexible working
• 27‑33 days annual leave plus bank holidays
• Sick pay
• NHS Pension Scheme
• Free eye tests and health checks
• Gym discount
• Free bicycle loan scheme
• Salary sacrifice car scheme
• Support with stress, bereavement, relationships, finance, and more

• Date posted: 09 January 2026
• Pay scheme:
  Agenda for change
• Band: 4
• Salary: £27,485 to £30,162 per annum
• Contract:
  
  Permanent
• Working pattern:
  Full‑time (37.5 hours per week)
• Reference number: 245‑ADM4
  
  ICT‑12‑25‑A
• Job location:
  
  Tameside General Hospital, Fountain Street, Ashton‑Under‑Lyne, OL6 9RW

This role is not eligible for visa sponsorship under the UK Skilled Worker visa route, as it does not meet the minimum salary threshold of £41,700 per annum and the required skill level set by UK Visas and Immigration. We encourage applications from candidates who already have the right to work in the UK.

• Essential
• GCSE standard or equivalent
• Relevant experience in an IT or customer service environment
• Awareness of Windows desktop O/S
• Experience of Microsoft 365
• Experience of internet services
• Experience of Microsoft Office systems
• Accuracy and attention to detail
• Desirable
• ITIL V3 Foundation
• Desktop software & hardware configuration
• Knowledge of ITIL processes

Employer:

Tameside and Glossop Integrated Care NHS Foundation Trust

Address:
Tameside General Hospital, Fountain Street, Ashton‑Under‑Lyne, OL6 9RW

Website: