Technical Asset & Information Assistant

The role will involve working in the busy Asset Management section of the team to manage the end to end lifecycle for all IT hardware and software within the organisation. This includes asset tracking by utilising IT database tools conducting audits managing end of life IT equipment via the asset disposal process and collaborating with multiple teams within I&T services and across departments to ensure asset compliance is maintained in line with IT policies and procedures.

The role also includes managing software licenses and the candidate is expected to understand licensing principles and tracking licenses within the software management database. The successful candidate will report to the Service Delivery & Change Manager and will assist the IT Asset Compliance Officers in managing the asset estate and reporting on on hardware and software asset utilisation. It is therefore important that the candidate has excellent communication skills and an eye for detail to report anomalies and ensure that compliance is maintained for the vast number of IT assets within the Council.

A career graded approach applies to this role where the successful candidate will progress up the salary bands (grade 5-7) based on demonstrating the relevant experience and achieving a foundation ITIL qualification whilst within the role. The post is hands‑on and will require the successful applicant to attend site on a regular basis with a rota‑based system. The role will also require manual handling of IT equipment and on occasion may also require out of hours working.,

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.,

Contact:
Kirit Navekar, Service Delivery & Change Manager

Do you want a job where no two days are the same? Do you want to kick start your career in IT? Well we are looking for a pro‑active and detail‑oriented Technical Asset & Information Assistant to join our Service Delivery Team. The ideal candidate will ensure the integrity and accountability of our IT asset estate and maintain it.

• NVQ Level 2 (or equivalent)
• Experience of working in an IT environment
• An understanding of IT asset management tools that can be used in maintaining accurate information
• Good analytical/problem solving skills
• Proficient in the use of Microsoft Office in particular Excel
• Excellent communication and customer service skills
• Use your own initiative and have a high standard of administrative planning and organisational skills to deliver results
• You must also have an understanding of and commitment to equality, diversity and inclusion. In addition we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
• Active Directory, Data Entry, Customer Service, Company Website, office supplies, desk support, POS, Troubleshoot, Computer System, laptops, Printers, Setup, Powerpoint, hardware, Technical Support