QuickBooks Online Mid-Market Specialist

Position: QuickBooks Online Mid-Market Premium Specialist
Location: Descanso

We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience.

1-3 years of experience using Quick Books Online, with preferred experience in Quick Books Payments, Quick Books Payroll, Proconnect, or Quick Books Money OR a completed Intuit Academy Bookkeeping Certification.
~ Proven experience in a customer support role, preferably within a tech or SaaS environment

~ An active Quick Books Online Level 1 Certification is required and must be provided before your start date.

Technical & Financial Acumen  :
A strong understanding of bookkeeping principles and financial terminology.
Hybrid Work Requirement  :
Minimum requirement of 2 days in the office 4 hours per day
A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home.

Provide superior technical and consultative support for Mid-Market Quick Books users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions.
Be a Customer Champion  :  Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy.
Lead and Innovate  :  Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field.
Empower Customers  :  Guide clients through the advanced functionalities of Quick Books Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform.
Maintain Expertise  :  Stay current with all updates, new features, and functionalities of the Quick Books Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ).