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IT Helpdesk Specialist; Tier I – Remote Site Support

Remote / Online - Candidates ideally in
Durham, Durham County, North Carolina, 27703, USA
Listing for: Net Friends, Inc
Remote/Work from Home position
Listed on 2026-01-13
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: IT Helpdesk Specialist (Tier I) – Remote & On‑Site Support
A growing IT support company in Durham, North Carolina is looking for an IT Expert – Tier I to join their Helpdesk team. This role involves providing both remote and on-site IT support, performing initial investigations into support requests, and assisting clients with technology training. Candidates should have proficiency in macOS and MS Windows operating systems, and a passion for great customer service.

This position offers benefits, including health insurance, a 401K plan, and flexible Paid Time Off.
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