Application Support Administrator

Why consider this job opportunity

Generous time off, including personal and volunteering days. Tuition reimbursement and professional development opportunities. Remote work flexibility. Charitable contribution matching programs. Stock purchase opportunities. Inclusive and award-winning workplace culture.

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications.
• Resolve issues in a timely manner to minimize downtime and ensure optimal performance.
• Assist in escalating unresolved issues and provide prompt feedback to internal customers.
• Manage user access and permissions while ensuring data security and compliance with company policies.
• Collaborate effectively with cross-functional teams to address technical challenges.

• Must be fluent in both French and English.
• Strong knowledge of Agency Management System Administration, specifically with Applied Epic or Vertafore applications.
• Experience working in a Help Desk environment, such as Service Now.
• Excellent attention to detail with proven organizational and time management skills.
• Strong communication and interpersonal skills with the ability to work within a team environment.

• Proficient with Windows Operating Systems and MS Office products.
• Some insurance agency experience.
• Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, or Erlon.

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