Service Desk Technician

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Type of Position

Professional Staff - Information Technology

Workstudy Position

No

Job Type

Regular

Sponsorship Available

No

Institution Name

University of Arkansas Grantham

As an employer, the University of Arkansas Grantham offers a remote work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 - 10% of employee salary.

Application

Assistance

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Department

Information Technology Team

Summary of

Job Duties

The University of Arkansas Grantham is looking for a Service Desk Technician to join our team in Little Rock, AR. Candidates must live and work full-time in the area. The Service Desk Technician installs, upgrades, and repairs employee hardware and software. The position is responsible for setting up new user accounts, adding permissions and any technical training needed. This position is partially remote but does require on-site work for managing and shipping physical assets to remote employees.

This is a non-supervisory position.

70% - Technical Support

• Receive (via phone, email, IM, ticket, or in person), prioritize, document, and actively resolve user help requests.
• Troubleshoot software, hardware, and network connection issues for users, including remotely accessing user workstations as needed for hands‑on support.
• Install or upgrade software on client endpoint devices and instruct user on use.
• Project a professional and courteous image to all internal and external customers.
• Other duties as assigned.

20% - Equipment Management and Maintenance

• Employee is expected to spend approximately 20% of their time performing onsite duties during a typical week, with the potential to increase to up to 50% as needed.
• Manage physical inventory of computer systems and diligently maintain related inventory records.
• Maintain and monitor inventory of peripherals and supplies.
• Receive and ship equipment to remote employees, including resetting and cleaning returned equipment as needed.
• Maintain, organize and physically secure work space and storage.
• Perform minor repairs on damaged or broken end‑user equipment such as laptops, monitors, printers, and other peripherals.
• Coordinate with vendors for hardware support and repairs.

5% - Project Assistance

• Collaborate with others in the IT team to deliver service requests and projects by established due dates.

5% - Continuous Learning and Development

• Continuously update skills and knowledge through required training.
• Maintain knowledge of current IT and university processes and business systems.
• Seek feedback and opportunities for growth to enhance expertise and effectiveness.

Qualifications Education

Associate’s degree in Management Information Systems, Information Technology, or similar program preferred; four years’ experience in a technical support, help desk, or similar role may be substituted.

Work Experience

• Experience with troubleshooting hardware…