Asset Management Specialist

Overview

GovCIO is currently hiring for a Senior Asset Management Specialist (Service Now) to support our US Coast Guard program. This position will be located within the United States and will be a fully remote position.

The Senior Asset Management Specialist is responsible for leading day‑to‑day execution and continuous improvement of enterprise IT Asset Management (ITAM) processes within Service Now. This role serves as a senior functional SME, ensuring accurate lifecycle management of hardware and software assets, strong data integrity, and alignment with financial, security, and operational stakeholders. The position focuses on process ownership, governance, reporting, and operational execution—not platform development or architecture—within an enterprise IT organization supporting large, distributed user populations.

Key responsibilities include:

• IT Asset Lifecycle Management
• Own and execute end‑to‑end asset lifecycle processes, including request, procurement, receipt, deployment, maintenance, refresh, and disposal.
• Ensure asset records remain accurate, complete, and auditable throughout their lifecycle.
• Manage relationships between assets, users, locations, contracts, and configuration items.
• Service Now ITAM Operations
• Maintain asset data quality standards, reconciliation rules, and exception handling processes.
• Collaborate with Service Now administrators on enhancements, workflows, and reporting requirements.
• Discovery & Reconciliation
• Perform reconciliation between discovery sources, procurement records, and Service Now.
• Identify and resolve gaps such as orphaned, duplicate, or unentitled assets.
• Governance, Compliance & Audit
• Establish and enforce ITAM governance standards, SOPs, and control points.
• Support internal and external audits by providing accurate asset data and documentation.
• Ensure compliance with organizational, contractual, and regulatory requirements.
• Reporting & Analytics
• Develop and maintain dashboards and reports for asset inventory, lifecycle status, and compliance.
• Provide metrics on asset utilization, refresh cycles, risk, and cost optimization opportunities.
• Translate asset data into actionable insights for leadership and stakeholders.

Bachelor’s degree in computer science, information technology, or a related field with 8 years (or commensurate experience).

• Current
  
  Clearance Required:
  
  Active Secret clearance
• 7 years of experience in IT Asset Management, IT Operations, or IT Service Management
• 3 years of hands‑on experience working within Service Now ITAM (HAM and/or SAM)
• Strong understanding of asset lifecycle processes, governance, and data management
• Experience supporting enterprise or federal IT environments
• Advanced reporting and analytical skills using Service Now and/or external tools
• Excellent written and verbal communication skills
• Ability to follow defined processes and documentation

• Experience working with the United States Coast Guard and/or past DOD experience.
• Knowledge of ITIL-aligned asset and service management practices
• Familiarity with federal property accountability or regulated environments
• Service Now ITAM or ITIL certification(s)
• Experience supporting large‑scale PC refresh or distributed workforce programs
• Experience supporting enterprise or regulated environments
• Experience working directly with government leadership or senior military officials

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo  be…