Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Montpelier, Washington County, Vermont, 05604, USA
Listed on 2026-01-13
Montpelier, Washington County, Vermont, 05604, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Consultant, HelpDesk/Support
Job Description & How to Apply Below
A government IT solutions company is looking for a Helpdesk Manager to oversee a team of Service Desk Technicians. This fully remote position requires strong leadership skills and adherence to ITIL best practices to meet service levels and implement continuous improvements. The ideal candidate has extensive experience in IT service management, excels in remote team management, and possesses necessary ITIL certifications.
This role also includes monitoring productivity, ensuring compliance, and mentoring team members.
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