Optimization Expert

We are seeking a strategic and analytical expert with extensive payments experience to drive optimization of recurring payments, manage the Save Payments Program, oversee renewals, and ensure adoption among all Required Use customers. This role is pivotal in improving the overall customer experience by optimizing the effectiveness of our payment products.

Are you passionate about Fin Tech, payments, and digital optimization and the role they play in driving impact across the nonprofit sector? Join Blackbaud, the leading software provider for social impact organizations, as we expand our footprint in this space across the nonprofit and education sectors. This is a unique opportunity to blend fintech expertise with customer success in a mission-driven environment.

• Authorization Strategy Development: Design and execute strategies to improve authorization rates for recurring payments, leveraging AI, smart routing, and issuer partnerships.

• Data Analysis & Insights: Use tools such as Gong, Salesforce, and Qlik to analyze transaction trends, identify failure points, and recommend improvements.

• Collaboration: Work closely with sales, renewals, and customer success teams to ensure revenue is saved and optimized.

• Cross-Functional Enablement: Partner with Sales, Customer Success, and Product teams to align messaging, training, and enablement materials with best practices.

• Recurring Payments Lifecycle Management: Monitor and manage recurring payment flows, including auto-updates, retries, and decline recovery strategies.

• Performance Reporting: Define KPIs and reporting frameworks to track improvements in authorization rates, customer retention, payments adoption, and revenue optimization.

• Customer Partnership: Partner with customers to maximize the impact of Blackbaud Integrated Payment (BBIP) across regular giving, online giving, and partner solutions.

• Solution Onboarding & Optimization: Lead payment solution onboarding, integration, and optimization for selected customers.

• Subject Matter Expertise: Act as a subject matter expert on payment optimization, compliance (e.g., PCI, DSS), and best practices.

• Product Enhancement: Collaborate with internal teams and partners to enhance product offerings and customer experience.

• Strategic Planning: Develop long-term strategic and short-term tactical plans for the growth of BBIP across the region.

• Churn Save Program: Enhance churn save program by collaborating with Customer Success Managers (CSMs) and Renewals teams.

• Adoption & Renewals: Ensure adoption of BBIP among all Required Use customers and partner with Renewals team to ensure payments renewals and custom rate optimization.

• 5+ years in payments, fintech, or fundraising payments space.

• Deep understanding of recurring billing systems (e.g., Zuora, Recurly, Stripe).

• Experience with fraud prevention, chargeback management, and issuer networks.

• Strong analytical skills with proficiency in data tools (e.g., Qlik, Salesforce, Excel).

• Excellent communication and stakeholder management skills.

• Familiarity with global payment rails and cross-border processing.

• Strong grasp of APIs, system architecture, and compliance standards.

• Understanding of web analytics, including Google Analytics and page optimization.

• Experience with nonprofit or fundraising payment solutions is a plus.

• Passion for driving impact across the nonprofit and education sectors.

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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