Director, Operations Analytics & Workforce Optimization

Director, Operations Analytics & Workforce Optimization

At Spring Health, our mission is to eliminate every barrier to mental health. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time whether it's therapy, coaching, medication, or beyond tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Senior Director of Operations Intelligence, the Director of Operations Analytics & Workforce Optimization will lead a team that defines how Spring Health's Operations organization uses data to drive performance, efficiency, and scalability. This leader will combine analytical depth with strategic acumen, serving as a trusted thought partner and advisor to the leaders of the Operations functional departments on their most critical business priorities.

The ideal candidate is a strategic systems thinker who is equally comfortable designing frameworks and engaging at the executive level shaping how Spring Health runs its global Operations through analytics, planning, and workforce optimization. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

• Lead a strategic analytics Center of Excellence: Develop frameworks, tools, and governance necessary for Operations functional teams to effectively measure performance, identify improvement opportunities, and optimize resource allocation, leveraging analytics and AI-powered solutions.
• Serve as a strategic advisor to Operations leadership: Partner directly with Ops leaders to diagnose challenges, define success metrics, and use data to inform strategic decisions.
• Own workforce management strategy: Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand.
• Define and standardize how Operations measures success: Create common KPI definitions, dashboard structures, and reporting methodologies that establish a single source of truth across all functions.
• Collaborate cross-functionally: Partner with teams such as Finance, BI, and Product to ensure alignment on data infrastructure, definitions, and reporting consistency.
• Develop and mentor a high-performing team: Build and lead a group of analysts and planners who bring rigor, curiosity, and influence to every engagement.

• Internal partner satisfaction: Operations leaders view you and your team as an embedded strategic partner not a reporting function.
• Impact of analytics-driven initiatives on operational KPIs: Clear, consistent, and actionable frameworks guide data-driven decision-making across all Ops departments.
• Reduction in manual or duplicative reporting across Operations: Stakeholders consistently leverage analytics powered by AI wherever possible to improve performance, resource allocation, and scalability.
• Workforce management forecast accuracy: Forecasting and capacity planning are accurate, trusted, and proactively used in leadership discussions.
• Employee Thriving score: A high-performing analytics and WFM team that operates with strategic focus and business fluency.

• 10+ years of experience in operations strategy, analytics, or a related role (e.g., management consulting), preferably within healthcare; 5+ years in a leadership role.
• Expertise in workforce management or capacity planning is a plus.
• Demonstrated ability to partner with senior executives to solve complex business challenges using data and structured analysis.
• Strong command of data and visualization tools (e.g., Looker, SQL, Hex).
• Exceptional communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
• A builder's mindset comfortable establishing frameworks, processes, and standards in a scaling environment.
• Strong leadership presence and ability to develop, motivate, and empower analytical talent.

The target base salary range for this position is $164,900 - $214,450, and is part of a competitive total rewards package including stock…