Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-01-13
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for:
GovCIO
Full Time, Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
A government IT service provider is looking for a Helpdesk Manager to lead a remote team of Service Desk Technicians. The role involves ensuring compliance with SLAs, implementing ITIL best practices, and mentoring staff. Ideal candidates will have significant IT experience, strong leadership skills, and familiarity with ITSM tools. This full-time position offers a salary of $120,000, providing a dynamic work environment focused on innovation and support of federal clients.
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