Solutions Engineer; Remote

Position: Solutions Engineer (Remote )
We're seeking a motivated and high-energy Solutions Engineer who has experience using deep product knowledge to craft ideal client solutions. Ideally you will have a background in SaaS, mobile technology and the event space. You will work alongside all facades of the company:
Sales, Development, Product. You will work with the Sales team to gain an understanding of the client needs, business requirements and assist with client demos early in the sales process. You will create the right-fit solution for the Development team and other Solutions Engineers to review. Lastly, you will have a close working relationship with the Product team to gain a deeper understanding of our platform, and help transition opportunities when the requirements call for custom solutions.

Solutions Engineers are critical to our growth at Eventbase, as they work diligently to guarantee the success of our clients early on. Solutions Engineers work with our Delivery, Sales and Engineering Teams. This is a full-time remote position ideally in the Vancouver, BC area. Please note that we can only consider candidates who reside in Canada with valid working status.

About Eventbase Eventbase has set the gold standard for live event technology for more than a decade. We power mobile event apps for global brands including Salesforce, Cisco, SAP, Deloitte and Adobe. We also build official mobile apps for massive events including South By Southwest (SXSW) and National Retail Federation Big Show, as well as three Olympic Games. Eventbase has been recognized with more awards than any other event app platform, including being named winner of “Best Event App” at the Event Technology Awards six times.

We are driven by our mission: to bring people together for the magic of live events, and we’re proud that our industry-leading products have been at the heart of exceptional live events around the world since 2009. Millions of attendees across thousands of events have held Eventbase’s product in their hand as they walked the conference floor, participated in sessions and interacted with others onsite.

Our team has a track record of pioneering breakthrough live event technology, and there are more exciting innovations to come. The event industry is being reinvented in the wake of Covid-19, and Eventbase is uniquely positioned to play a key role in this new world of events. We’re moving forward with our vision to shape the future of live event experiences.

Are you ready to join the industry leader in live event technology?

What You’ll Do

Act as the product expert for the sales team, with a deep understanding of core platform functionality

Understand and communicate event industry and platform best practices

Work closely with the sales team to understand client needs, business objectives, technical requirements, and responses to RFPs

Help the Sales team to respond to RFPs

Meet with the Solutions team to walk through any potential complexities and ensure all bases are covered

Work directly with Solutions Engineers to transition requirements at the scoping phase

Define the next steps needed and lead the technical kickoff with the Delivery team to carry out solutions

Assist with setting up technical presentations and demonstrations that will be used to show functionality best aligned with the clients desired outcomes

Run tailored client demos, speaking with confidence of the capabilities of the platform

Collaborate with the product team to provide client insights, feedback, and suggestions

Identify early on when clients are seeking a solution that will require custom work or potentially complex integrations

Understand our product offering limitations and direct clients into what our platform can provide

Juggle priorities and deadlines in an energizing environment, and do so with integrity, grace and good humour

Responsible to ensure technical details are captured accurately

What You Bring

5+ years of Sales Engineering, Solutions Architecture or Technical Leadership

Considered a subject matter expert on RESTful APIs or OAuth, or similar technologies

Proven to have a mix of technical aptitude and customer facing skills

You are a deeply curious person, and eager to…